Shipping Policy
At Freedom Pump, we are committed to delivering your products swiftly and securely. Here’s everything you need to know about our shipping process:
- Processing Time: All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays.
- Shipping Rates & Delivery Time: We offer various shipping options at checkout, ranging from standard to expedited services. Delivery times vary depending on your location:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
- Tracking Your Order: Once your order is shipped, you will receive a confirmation email with tracking information, so you can follow your package every step of the way.
- International Shipping: We ship globally! International shipping times may vary based on the destination. Please be aware that customs and import duties may apply.
Returns & Exchanges
Your satisfaction is our priority. If for any reason you’re not completely happy with your Freedom Pump purchase, we’re here to help with a simple return and exchange process.
- Return Window: You have 30 days from the delivery date to return or exchange items. Products must be unused and in their original packaging to be eligible for return.
- How to Return: To initiate a return, please contact our customer support team at [email] or call us at [phone number]. We’ll provide you with a return shipping label and further instructions.
- Refunds: Once we receive your returned item, it will be inspected. If the return is approved, your refund will be processed to your original payment method within 5-7 business days.
- Exchanges: If you wish to exchange an item, simply indicate the new item you’d like when initiating the return. We’ll ship your exchange once we’ve received and inspected your original product.
- Return Shipping Fees: For domestic returns, return shipping is free. For international returns, the customer is responsible for return shipping fees unless the return is due to a mistake on our end.
Non-Returnable Items
Certain items, such as gift cards, customized products, or items marked as final sale, cannot be returned or exchanged.
For any further questions regarding shipping or returns, feel free to contact our customer support te