Orders:
1. How can I place an order for Freedom products?
You can place an order through our website, by contacting our customer service, or through authorized dealers.
2. Can I modify or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact our customer service as soon as possible. We will do our best to accommodate your request, depending on the order status.
3. Can I track my order after it has shipped?
Yes, once your order is shipped, you will receive a tracking number via email that you can use to monitor the delivery status.
4. How can I check the status of my order?
You can check your order status by logging into your account on our website or by contacting our customer service.
Shipping & Returns:
1. What shipping options are available?
We offer various shipping methods, including standard and expedited options. Shipping details will be provided during checkout.
2. How long will it take for my order to arrive?
Delivery times vary based on location and shipping method. You will receive a tracking number to monitor your shipment.
3. Do you ship internationally?
Yes, we offer international shipping. Please check our website for specific shipping options and fees.
4. What is your return policy?
If you are not satisfied with your purchase, you can return it within a specified period (usually 30 days) for a refund or exchange, provided the product is in its original condition.
5. How do I initiate a return?
To initiate a return, please contact our customer service for instructions and to obtain a return authorization.
Payment:
1. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers.
2. Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information during transactions.
3. Will I receive a receipt for my purchase?
Yes, you will receive a confirmation email with your order details and receipt once your order is processed.